We use a variety of methods (described below) to keep customer information confidential and secure. Please note, however, that these protections do not apply to any information you choose to share in public areas such as our website community features or other social areas.
Firewall Protected servers
We store your information on servers which are protected by firewalls and which are closely monitored and isolated from the outside world. This helps prevent hackers and other unauthorized people from breaking into your account. We only give access to your information to those Zuzka Natural Beauty employees and agents/contractors who need it to do their job or to provide you the specific products or services that you request.
Encryption for payment Info
We use industry-standard encryption to provide extra protection for sensitive financial information, such as your credit card details or other payment information. For example, encryption is used when you make payments online , and if you choose to have your payment information stored with us for future online purchases or auto-delivery purchases. Encryption is also used to protect your account information when you login to any one of your online accounts and throughout the duration of your logged-in session.
Other Reasonable Security Measures
In addition to the methods above, we may take other measures to protect your information, depending on the sensitivity of the data and other considerations (such as how the information is collected and where it is stored). These measures may include (among other things) additional access restrictions, password requirements, and physical protections (e.g., secured data centers, etc.).
Measures You Can Take
It is also important for you to play a role in keeping your information safe. When signing up for an online account, please be sure to choose an account password that is hard for others to guess and never to reveal it to anyone else. If you use a shared or public computer, never choose to have your login ID or password remembered and make sure to log out of your account every time you leave the computer. You should also make use of any privacy features or controls we may provide you in our website community areas.
Personal Contact Details
This includes any information that would allow us to personally contact you, such as your name, home or mailing address, phone number (home, cell, etc.), or email address. In some cases, this could include information that you give us about someone else (for example, if you ask us to ship a Zuzka Natural Beauty product to a friend). We typically collect personal contact information for registration activities (e.g., newsletter sign-up, online shopping, etc.), product orders, customer service, contests and promotions, and customer feedback. If you create an account with us, some of your personal contact information may be stored under your account. To review or edit this information, go to the relevant “My Account” section of our site or contact us.
This includes any information that you use to make a purchase, such as your credit card details (cardholder name, card number, expiration date, etc.), gift card information, check or other forms of payment (if such are made available). This also includes the billing name and address associated with your form of payment. We only collect payment information for purchases (whether your purchase is made online or by phone). If you create an account with us your payment information (along with your order history and other related preferences) may be stored under your account. To review or edit this information, go to the relevant “My Account” section of our site or contact us.
Account Login Info
This refers to any information that is required for you to establish a unique account with us or for us to give you access to your specific account information. Examples include customer number, login ID, screen name, password, and/or security question and answer. Certain login information, such as your customer number, may be generated by us and then sent to you. We only collect (or create for you) unique login information for those activities that require an account, Your unique login information, especially your password, should always be kept confidential and should never be shared with anyone else. To change your account password, go to the relevant “My Account” section of our site or contact us
This includes any information that describes your demographic or psychographic characteristics. Examples may include your date of birth, age or age range, gender, facial attributes (e.g., hair color, eye color, skin type/tone), general geographic location (e.g., zip code or city and state), favorite products, hobbies and interests, or lifestyle information. We typically collect demographic information for registration activities (e.g., newsletter sign-up,online shopping, website community features, etc.), contests and promotions, and customer surveys. You may be allowed to modify certain demographic information stored under your account. To do so, go to the relevant “My Account” of our site or contact Customer Service. For demographic information associated with your profile on a third party social network (e.g., Facebook), see separate paragraph on “Social network info” below.
This includes information that you voluntarily share with us about your experience in using our products and services, Examples may include unsolicited comments and suggestions, testimonials, or other feedback about what you may have liked (or disliked) about your experience in using our products or services. We typically collect this information in the form of customer surveys, feedback forms, and email correspondence.
Customer Service Info
We may collect and use your information to process and ship your orders, and to inform you about the status of your orders. Depending on how you make a purchase (e.g., online, phone, etc.), this could involve the collection and use of certain personal contact information, payment information, account login information, and/or information related to your purchase (such as products ordered).
We may collect and use your information to provide you customer service, including responses to your enquiries. This typically requires the collection and use of certain personal contact information (such as your name or email address) and information regarding the reason for your inquiry (e.g., order status, technical issue, product question, general question, etc.).
Personalized Product Recommendations
We may use your information to provide you with ZNB product recommendations and offers that are tailored to your interests. This mostly involves the use of your previous order history (e.g., from online and/or offline purchases) and certain demographic information (such as your favorite look, unique facial attributes, birth date, etc.).
Website Personalization & Convenience
We may collect and use your information to personalize your experience and save you time when you visit our websites. This is typically done through the use of automated technologies (such as cookies) that collect and remember certain account login information, technical information, and/or previous website usage information. For example, we might remember your login ID or username so you can quickly login the next time you visit our site or so you can easily retrieve the items you previously placed in your shopping cart.
We do not rent or sell your information to third party companies for their own marketing purposes.
We do not solicit or collect any type of information from a person known to be under the age of 13. If we discover that we’ve accidentally collected information from a child, we will remove the information from our records as soon as feasibly possible (or obtain the necessary parental permission to retain it).
Our websites and applications may provide links to, or features from, other third party sites (such as third party social networks) that we do not own or control. If you link to such sites or use such features, you do so at your own risk. We are not responsible for the content or practices of any third party site, application, or feature.
We are not responsible for third party links/sites
This is when we may need to share your information for law enforcement or other legal-related purposes. This type of sharing may be necessary in connection with a lawsuit or legal claim, governmental inquiry, enforcement of legal rights (e.g., contract terms, intellectual property rights, etc.), safety issue, or other related matter. Sharing your information for these reasons is not a regular event, but could arise from time to time. We always strive to limit the types and amount of information we share for legal purposes to that which is strictly necessary.